Returning goods bought online is not a problem, all we ask is that they're returned within 28 days of delivery, unused, in perfect condition and in their original packaging. Goods returned to us that do not meet these requirements will be sent back to you at your cost (normally our standard delivery charge). Therefore, please inform us of your intention to return goods prior to dispatch.
Please return goods to the address shown below (returns cannot be processed in-store without prior authorisation) and ensure a copy of your invoice/receipt accompanies the return.
We strongly recommend that you use some form of recorded delivery and that goods are securely packaged and insured as we cannot accept any responsibility for lost or damaged goods. If you’re unable to send goods back to us, we may arrange a collection however the cost of this will be deducted from any refund due. Collections usually cost around £15+VAT, you may need to pay in advance if the refund due does not cover this. The original delivery charge cannot be refunded. Furniture and equipment orders may be subject to additional conditions, please see below for details.
Due to health and safety regulations, we cannot accept returns (subject to our discretion) of the following products if the packaging has been opened:
This list is not exhaustive and does not affect your statutory rights.
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received please inform us within 48 hours of delivery by emailing firstname.lastname@example.org or calling 01325 467761.
We’ll arrange the collection of the goods (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, let us know and send them to the address below using recorded delivery and we’ll reimburse you the cost of this.
Please note that refunds cannot be processed in-store without prior authorisation. For items returned due to a fault that has developed within the manufacturer’s warranty period, a repair, exchange or refund will be offered once the fault has been confirmed.
In cases where the fault (or cause of the fault) is not apparent, we reserve the right to send the item for testing. This will usually be carried out by the manufacturer and their response will be required before any actions can be taken. We will notify you of the outcome and options available. If a manufacturing fault is not found the item will be sent back to you at your cost (normally our standard delivery charge).
Most furniture and equipment items are built to order or custom built; these items are subject to the following additional terms of cancellation or return: a deposit is required to secure a furniture order. Furniture and equipment orders cannot be cancelled more than 5 working days after being placed, we may in rare circumstances accept the cancellation or return of an order outside of this time scale however this is at our discretion and may be subject to a charge of up to 20% of the value of the goods as well as the delivery charge.
Please send your returns to:
Trade Hair Supplies