Terms & Conditions

By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Ray & Company trading as Trade Hair Supplies relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Ray & Company LTD' or 'Trade Hair Supplies' or 'us' or 'we' refers to the owner of the website whose registered office is Trade Hair Supplies, Lingfield Way, Darlington, County Durham, DL1 4PZ. The term 'you' refers to the user or viewer of our website.

Our company registration number is 00423769.

The use of this website is subject to the following terms of use:

Trade only

Ray & Company LTD trading as Trade Hair Supplies is a trade only supplier. By purchasing from us you are confirming that you are qualified in the hair or beauty profession and as such are competent in using the products sold on this website.

We will not be held responsible for any injury or damages incurred by users of the products we sell. We reserve the right to ask for proof of professional status and to refuse to fulfil an order if we believe the person ordering is not a trade customer.

As a business user, it is your responsibility to ensure that you are insured for the products that you are using.

Shopping in-store

To shop in-store you'll need to prove you work and/or are qualified in the hair or beauty industry, ID will also be required.

Our stores will accept the following as proof:

  • Salon business card and a letter from solicitor or accountant
  • Third-party insurance certificate
  • Course completion certificate
  • Student enrolment letter, stating course dates
  • Trade reference or buying card from another hair and beauty trade supplier
  • Business cheque book or business credit card

Along with one of the following forms of identification:

  • Driving licence
  • Utility bill
  • Passport

Use of information

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Colours of products may vary greatly due to differences in camera/monitor settings; product packaging may also be different to that shown.

Product availability

All products are subject to stock availability. If there is insufficient stock to deliver the goods ordered by you, we will attempt to transfer the item(s) from our stores.

We will contact you (usually via email or phone) to confirm which item(s) are out of stock and give you a new estimated date for delivery. We will not be obliged to offer compensation for any disappointment suffered.

Please be aware that clearance lines are items that have been discontinued by the supplier and may not have perfect packaging.

Training courses

By booking a training course place you are agreeing to the following:

  • It is your responsibility to ensure you or the person(s) you are booking on the course meets the requirements as detailed within the course details before booking.
  • Available places displayed online are an indication and not a guarantee that the amount of places are available.
  • Advertised trainer is correct at time of booking, we reserve the right to change the trainer without notice at any time.

Dress Code:

Please wear professional attire when attending a training course. This could be a tunic if you have one, or a black top and black trousers.

Training Course cancellation policy:

Most courses are refundable up to 8 days prior to the start date of the course (in some cases this may be up to 15 days, please check the course information sheet before you book).

After this point courses are non-refundable and non-transferable under any circumstances. You may send a substitute delegate providing they meet the course criteria.

We reserve the right to cancel the course date, in this case, we will notify you at least 7 days prior to the event and advise you of an alternative date/venue or provide you with a full refund.

In the event of a course cancellation with less than 7 days' notice, a new course date or refund will be organised for you however in this instance Ray & Company LTD trading as Trade Hair Supplies are NOT liable for travel expenses, childcare, potential loss of income or any potential associated costs.


It is your responsibility to check with your potential/existing insurance provider and/or county council to ensure you are able to gain your public liability, business insurance and any council license requirements before booking a training course through Ray & Company LTD trading as Trade Hair Supplies.


We reserve the right to correct any pricing errors on the site at any time. All purchases are subject to availability and Ray & Company LTD trading as Trade Hair Supplies reserves the right to refuse to supply to any individual or company for whatever reason. All prices are exclusive of VAT and delivery and are quoted in Pounds Sterling unless otherwise stated.

Special offers

Special offers are subject to availability (while stocks last) and may change without notice. In-store offers may not be available online; online offers may not be available in-store. When a free or discounted product is issued as part of a special offer, this must be returned, or full selling price paid if the qualifying product is returned as unwanted.

VAT Free Sale terms and conditions

Our VAT Free equivalent sale means the total payable is the pre-VAT total of the merchandise. You will still be charged VAT (that's the law) but the total amount you pay is as if we had not charged it.

For example, if a product costs £10.00 +VAT the total you pay is £12.00. When we have a VAT Free Sale, we discount the price down to £8.33 +VAT so the total you pay is £10.00, which is the same as the original price, but without the VAT.

VAT Free discount does not apply to the delivery charge and may not be applied to products already subject to a price reduction or discount. This VAT free offer means the total payable is the pre-VAT total of the merchandise.

This offer cannot be used in conjunction with Privilege Points. Salon Furniture & Equipment, Training Courses, College Kits and Shipping are excluded from the offer. VAT Free promotion is available online and in Trade Hair Supplies stores. If you're VAT registered you can still reclaim your VAT.

Discount codes

Please ensure you have entered any promotional codes in the basket online before checking out, as discounts cannot be applied retrospectively to an order afterwards.

We reserve the right to refuse orders with misused discounts

Cancellation and amendment of orders

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it. If your order has already been dispatched from the warehouse, then you'll need to return any unwanted items following our returns procedure.

If your order hasn't yet been processed by the warehouse, we may be able to change delivery address details, remove items from your order or cancel it completely.

Cancellation and amendment of orders cannot be done outside business hours.


Payment in full is required to be made by any of the following credit/debit cards: Visa (including Electron), MasterCard or Maestro, or most recently ShopPay and PayPal through this website prior to dispatch of goods. 

You can also pay by BACS, please contact us prior to placing your order to arrange payment by this method. Payment in full (cleared funds) is required before any goods are dispatched. BACS payment charges (if applicable) must be paid by sender of funds. Please allow ample time for large quantities of items to be delivered.


We aim to dispatch orders within 1 - 2 working days however this can vary due to stock availability. Furniture and equipment orders are normally delivered within 2 - 4 weeks although some items may take 6 - 8 weeks or longer. Please note: All large furniture items are kerbside delivery only. You will be advised of the estimated delivery date shortly after your order is placed.

We use a courier 'next working day' delivery service for all orders dispatched by us to UK mainland addresses (some larger orders are sent direct from manufacturers). Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries. Delivery of overseas orders may be affected due to political conflicts, such as war, civil unrest, martial law etc.

Please note that in some circumstances the delivery surcharge may need to be increased for large and/or bulky items either inside or outside of the Republic of Ireland. However, you will be informed of this before your order is dispatched.

Delivery times may vary from standard business hours.

Sorry, we cannot deliver to BFPO addresses.

Free delivery offer

Applies to orders placed online totalling £85 +VAT or more for delivery to UK mainland (excluding Rural Scotland); training courses & delivery charges do not count towards the free delivery threshold. Orders over this amount that include furniture or equipment will be subject to a surcharge. This will be advised depending on the item in question.

Next day delivery service

Orders placed online before 2:00pm will be eligible for next day delivery, this applies to orders placed Monday to Thursday on working days only. Orders placed before 2:00pm on Friday will normally be delivered on the Monday. This service is subject to stock availability and does not apply to orders including furniture, equipment or special-order items. Where the next working day is a bank holiday, goods will be out for delivery on the following working day.

Damaged, incorrectly delivered or missing goods

We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received, or goods listed on the delivery note are missing please inform us within 48 hours of delivery by emailing info@tradehairsupplies.com or calling 01325 467761.

We are not liable for any loss of earnings or other costs incurred due to damaged or incorrect products received, or items missing from deliveries.

We will begin an investigation immediately and contact you with the next steps. You will be reimbursed the cost of delivery if required to send anything back to us, but please note photos will be requested for damaged items.

Your online account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. If you believe that your password has become known to anyone else, you must inform us immediately.

Ownership of goods

We will retain ownership of the goods you order until we receive full payment for the order including any applicable delivery charges. Once the goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.

Brand loyalty stamps (in-store only)

Brand loyalty stamps cannot be issued or redeemed online.


Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.

Reproduction is prohibited without express permission. All trademarks reproduced on this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Force Majeure

Ray & Company LTD trading as Trade Hair Supplies shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, act of god or failure to deliver by suppliers or couriers.