We aim to dispatch orders within 1 – 2 working days however this can vary due to stock availability.
Furniture and equipment orders are normally delivered within 2 - 4 weeks although some items may take 6 - 8 weeks or longer.
Please note: All large furniture items are kerbside delivery only. You will be advised of the estimated delivery date shortly after your order is placed.
We use a courier ‘next working day’ delivery service for all orders dispatched by us to UK mainland addresses (some larger orders are sent direct from manufacturers).
Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries. Delivery of overseas orders may be affected due to political conflicts, such as war, civil unrest, martial law etc.
Please note that in some circumstances the delivery surcharge may need to be increased for large and/or bulky items either inside or outside of the Republic of Ireland. However, you will be informed of this before your order is dispatched.
£5.95 standard UK delivery charge.
Delivery times may vary from standard business hours.
Sorry, we cannot deliver to BFPO addresses.
Applies to orders placed online totalling £75 or more before VAT for delivery to UK mainland (excluding Rural Scotland). Training courses and delivery charges do not count towards the free delivery threshold.
Orders over this amount that include furniture or equipment will be subject to a surcharge. This will be advised depending on the item in question.
Orders placed online before 2:00pm will be eligible for next day delivery, this applies to orders placed Monday to Thursday on working days only. Orders placed before 2:00pm on Friday will normally be delivered the next Monday. This service is subject to stock availability and does not apply to orders including furniture, equipment or special-order items. Where the next working day is a bank holiday, goods will be out for delivery on the following working day.
Returning goods bought online is not a problem, all we ask is that they're returned within 28 days of delivery, unused, in perfect condition and in their original packaging. Goods returned to us that do not meet these requirements will be sent back to you at your cost (normally our standard delivery charge). Therefore, please inform us of your intention to return goods prior to dispatch.
Please return goods to the address shown below (returns cannot be processed in-store without prior authorisation) and ensure a copy of your invoice/receipt accompanies the return.
We strongly recommend that you use some form of recorded delivery and that goods are securely packaged and insured as we cannot accept any responsibility for lost or damaged goods. If you’re unable to send goods back to us, we may arrange a collection however the cost of this will be deducted from any refund due. Collections usually cost around £15+VAT, you may need to pay in advance if the refund due does not cover this. The original delivery charge cannot be refunded. Furniture and equipment orders may be subject to additional conditions, please see below for details.
Due to health and safety regulations, we cannot accept returns (subject to our discretion) of the following products if the packaging has been opened:
This list is not exhaustive and does not affect your statutory rights.
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received please inform us within 48 hours of delivery by emailing firstname.lastname@example.org or calling 01325 467761.
We’ll arrange the collection of the goods (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, let us know and send them to the address below using recorded delivery and we’ll reimburse you the cost of this.
Please note that refunds cannot be processed in-store without prior authorisation. For items returned due to a fault that has developed within the manufacturer’s warranty period, a repair, exchange or refund will be offered once the fault has been confirmed.
In cases where the fault (or cause of the fault) is not apparent, we reserve the right to send the item for testing. This will usually be carried out by the manufacturer and their response will be required before any actions can be taken. We will notify you of the outcome and options available. If a manufacturing fault is not found the item will be sent back to you at your cost (normally our standard delivery charge).
Most furniture and equipment items are built to order or custom built; these items are subject to the following additional terms of cancellation or return: a deposit is required to secure a furniture order. Furniture and equipment orders cannot be cancelled more than 5 working days after being placed, we may in rare circumstances accept the cancellation or return of order outside of this time scale however this is at our discretion and may be subject to a charge of up to 20% of the value of the goods as well as the delivery charge.
Please send your returns to:
Trade Hair Supplies